Privacy Policy

Contact Information

Mirage

Sheikh Zayed Road, Emirates Towers

Dubai, UAE

Our Commitment to Your Privacy

At Mirage, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you visit our website or use our services.

We believe in transparency and giving you control over your personal information. This policy describes your privacy rights and how the law protects you.

What Personal Data We Collect

Contact Information

When you submit inquiries through our contact forms, we collect your name, email address, and any information you choose to include in your message. This information is collected with your explicit consent when you submit the form.

Website Usage Data

We automatically collect certain information about your device and how you interact with our website. This may include your IP address, browser type, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors use our site and improve our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser or our cookie preferences page. For more details, please see our Cookie Policy.

Analytics Information

We use analytics services to better understand how our website is used. These services may collect information about your visits, including pages viewed, links clicked, and other actions taken on our site.

How We Use Your Personal Data

Responding to Inquiries

We use the contact information you provide to respond to your questions, process your requests, and communicate with you about our services. The legal basis for this processing is your consent and our legitimate interest in providing customer service.

Service Improvement

We analyze website usage data to understand how visitors interact with our site, identify areas for improvement, and enhance the overall user experience. This processing is based on our legitimate interest in improving our services.

Marketing Communications

With your consent, we may use your contact information to send you information about our services, updates, and relevant industry insights. You can opt out of marketing communications at any time.

Legal Compliance

We may process your personal data to comply with legal obligations, such as responding to lawful requests from authorities or maintaining records as required by law.

How We Share Your Data

Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Analytics Services

We use analytics services like Google Analytics to understand website usage patterns. These services may collect and process data according to their own privacy policies.

Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as a court order or government investigation.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Data Encryption and Storage

Personal data collected through our website is encrypted during transmission and stored on secure servers. We regularly review and update our security practices to ensure ongoing protection of your information.

Access Controls

Access to personal data is restricted to authorized personnel who need the information to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable data protection laws.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Contact form submissions are typically retained for up to two years unless you request earlier deletion. Website analytics data is retained according to our analytics service provider's retention policies, generally between 14 to 26 months.

When personal data is no longer needed, we will securely delete or anonymize it to prevent identification of individuals.

Your Privacy Rights

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data in a commonly used electronic format.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to Object

You have the right to object to our processing of your personal data where we are relying on legitimate interests as the legal basis for processing.

Right to Withdraw Consent

Where we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within one month of receipt.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our contact page. We will process your request promptly and in accordance with applicable data protection laws.

International Data Transfers

Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. This may include using standard contractual clauses approved by regulatory authorities.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Questions or Concerns?

If you have any questions about this privacy policy, how we handle your personal data, or wish to exercise your privacy rights, please contact us through our contact page.

We are committed to resolving any privacy concerns you may have and will work with you to address your questions or issues promptly and professionally.